Refund policy

We are a made to order business, which means as soon as you place an order, we will get to work producing it for you and for that reason, returns and exchanges are only accepted in the case of faulty or damaged goods. If we receive evidence item sold is faulty, i.e. photo, video will will implement an Immediate refund or send a replacement if this is what you prefer. We operate a 30 day refund or exchange window. We do not need to have the item to offer a refund or replacement. For more information please send us an email to sales@meggpro.com

To start a refund or replacement, you can contact us at sales@meggpro.com. If your claim is accepted, we’ll send you a replacement or refund within 7 business days of decision being made. We want you to be happy so we will always try and ensure you are happy with our conduct.

You can always contact us for any return question at sales@meggpro.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To start a refund or replacement, you can contact us at sales@meggpro.com. If your claim is accepted, we’ll send you a replacement or refund within 7 business days of decision being made. We want you to be happy so we will always try and ensure you are happy with our conduct.

Refunds
If we receive evidence item sold is faulty, i.e. photo, video will will implement an Immediate refund or send a replacement if this is what you prefer. We operate a 30 day refund or exchange window. We do not need to have the item to offer a refund or replacement. For more information please send us an email to sales@meggpro.com